Frequently Asked Plumbing Questions

 

Q. How much do you charge to come out?

A. Cascade Plumbing believes that charging our customers to do business with us isn't Fair to our clients. We believe that as a mobile service provider, driving to your location is part of doing business and the customer should not have to pay a separate charge outside of any repairs being made.

Q. How much more will it cost me to have you fix my plumbing outside of normal business hours or on the weekend as opposed to just waiting until Monday to have it fixed?

A. 0%, for mathematicians. Nothing, for the rest of us. We feel that since your plumbing is being used 24/7, it is not on a fixed schedule. Cascade Plumbing is fair and honest. We don't believe it's an honest practice for a company to capitalize our profits when you have an emergency. We want you to know that we are there for you anytime and that you don't need to worry about price hikes with us just because your (for example) Water Heater stopped working or your toilet clogged on a Saturday and you have guests in town. No need to put it off. Whether it's on the weekend or in the middle of Tuesday, the cost to resolve the problem is always the same.

Q. Do I have to replace my toilet, faucet, water heater, etc. if it isn't working?

A. Cascade Plumbing prides itself on repairing before replacement. More often than not, it can be fixed and working as good (if not better) than it ever had no matter how old it might be. Most of the time, when we replace a fixture, it is simply because the customer would rather replace it to a newer modern look for their home or for efficiency reasons. There are times we can't fix it such as an internal cracked  lining of a leaking water heater or when if in rare instances, the value of the repair does not coincide with replacing. Rest assured however, if there is someone that can find the parts and install them properly, it's us.

Q. I've heard good things about tankless water heaters. I have an electric tank type water heater. Can I switch over to tankless?

A. You need either natural gas or propane supplied to your home in order to be a candidate for an efficient tankless water heater. We currently recommend Navien or Rinnai. They do, however have electric tankless water heaters but those require an electrician to step up your breakers and they are not as cost efficient and hardly compare to gas tankless when it comes to saving energy. Basically, the benefit to an electric tankless would only be to save space.